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FAQ (Frequently Asked Questions)

There is no minimum order value but there are delivery charges for items/totals under a certain value.

Light items incur a delivery charge of £10.80 if your order is below £90. Heavy Items incur a £54 Delivery Charge as they must be delivered on a pallet.

Yes. Products can be returned unless it’s a bespoke or made to order product.

Please view our Returns Policy

Products are subject to a thorough checking process before being dispatched to ensure no faulty or defective items are sent.

All of our composite/plastic products are normally shipping in a well packaged cardboard box via UPS. All polymer concrete products and heavy goods are securely fastened to a pallet.

All material will be delivered by a courier such as Parcelforce ,UPS or by a haulage company either part of a pallet network organisation or private haulier depending on location.

If a special vehicle is required for delivery please contact us.

If you need any technical information then no problem. We have a team of channel drainage experts always willing to help. Please feel free to get in touch with us: Email: sales@polydrainage.co.uk

We can deliver to anywhere in mainland UK, including Scotland & Ireland.